At Trustedoctor we respect and commit to protecting your personal data. This policy together
collect, use, store, share and look after your data when you use our website, services or
Trustedoctor Platform. It applies to you as a user of the Trustedoctor Platform whether you
are a Private User, Professional User or just visiting.
anyone you have provided us with information about, e.g. your child) when you access or use
the Trustedoctor Platform. This policy does not cover how anyone you share data with over
the Trustedoctor Platform (e.g. a Service Provider you receive care or other services from
over the Trustedoctor Platform) handles your personal data. For information regarding how
your data is handled by such a Service Provider, we recommend that you take a look at the
privacy notice of that Service Provider.
data with a Service Provider on the Trustedoctor Platform, such Service Provider will
usually be the controller of your data and you should refer to their privacy notice for
Data protection legislation generally differentiates between controllers and processors
of personal data to establish the responsibility for such data. It is the controller who
determines the purpose and means of the processing of personal data. A processor
processes personal information on behalf of a controller based on the controller’s
Trustedoctor processes personal data both as a processor and a controller. When you
share data with a Service Provider through the Trustedoctor Platform (including when you
receive care or other services from them), we will mostly only act as a data processor
of such data, meaning that we process it “in the background” as instructed by your
Service Provider while such Service Provider will be the controller of your data. In
other cases, however, Trustedoctor is the controller of your data.
us. It does not cover how your data is handled by any other person (including your
Service Provider). We do not control the Service Providers who provide services through
the Trustedoctor Platform and are not responsible for their privacy statements. For
information regarding how your data is handled by the Service Providers, we recommend
that you take a look at the privacy notice of the relevant Service Provider.
Trustedoctor is a healthcare technology company that provides digital interface
solutions to allow providers and receivers of healthcare and related services to connect
with each other on a secure online platform. We are not a healthcare provider and do not
practice medicine or provide medical care or advice. While you might use the
Trustedoctor Platform to, amongst other things, store health records and receive
healthcare and related services, Trustedoctor is not responsible for maintaining, and
has no control over, records of the care and services you receive. Therefore, such
You should refer to the Service Provider from whom you are receiving medical care or
services through the Trustedoctor Platform for records of the care provided.
We may process different types of information about you for certain specific purposes.
Personal data, or personal information, is any information about a person from which he
or she can be identified. It does not include data where the identity has been removed
Depending on your interactions with us, we may process different kinds of personal data
about you for various purposes:
Basic account data
We collect data that relates to your account on the Trustedoctor Platform and your
relationship with us. This includes the basic data collected about you when you
register for an account on the Trustedoctor Platform or otherwise communicate with
us regarding your account such as your identity and contact data. Such data may
include your name, date of birth, gender, photograph, geographical location,
passport number, address, e-mail address, phone number, etc. It may occasionally
also include your physiological data such as your height and weight. If you are a
Professional User, we may also, depending on your role on the Trustedoctor Platform,
collect professional data such as your job titles, employer, employment history,
education, specialty, patient base, number of surgeries performed, academic
recognition and professional endorsement. We use this data in order to administer
and manage our relationship with you and your account, including to register you as
a new user, verify your identity and create your profile, sign you up as a
Professional User on the Trustedoctor Platform (if applicable), notify you about
changes to the Trustedoctor Platform or our policies, market externally that you are
affiliated with us (if you are a Professional User and have given us your
permission), and communicate with you as necessary in order to provide you with the
information, products and services that you request (such as to contact you about a
request you have made and answer any queries you may have).
Marketing and communications preferences
We may also collect your preferences in receiving marketing from us and our third
parties and your communication preferences.
We only process such data with your consent to market and promote our business and
that of your Service Provider, including providing you with newsletters.
Usage and technical data
We collect usage and technical data about your visit to the Trustedoctor Platform,
including the date and time of your visit, communications metadata (such as
scrolling, clicks / button presses, and mouse-overs), any phone number used to call
our customer service number, the IP address used to connect to the Trustedoctor
Platform, your login information, settings, browser type and version, app version
and mobile operating system.
We use such data to manage our relationship with you, to administer, protect and
improve the Trustedoctor Platform and for internal operations, including: (a)
troubleshooting, system maintenance and support; (b) anonymising such usage and
technical data for data analysis, testing, reporting, research, and statistical and
survey purposes; (c) ensuring you receive information relevant to you and that
content from the Trustedoctor Platform is presented in the most effective manner for
you and for your devices; (d) monitoring and keeping records of our communications
with you; (e) asking you to leave a review or take a survey; and (f) keeping the
Trustedoctor Platform safe and secure.
Financial and transactional data
We may collect financial and transactional data about you (such as some payment
details and details of services you have provided or obtained on the Trustedoctor
Platform). This includes receiving some limited information from our third-party
payment service providers such as transaction ID, credit card number (only last four
digits), total order amount, date and time of transaction and status confirmation
(transaction successful or failed). We do this in order to (if required) manage
payments, fees and charges, handle refunds and collect and recover money owed by
Health and medical data collected in connection with Trustedoctor's introduction
At times, Trustedoctor acts as a concierge to help users navigate among different
Service Providers and the services offered by them. As part of this service, we make
introductions of users of the Trustedoctor Platform, at the user's option, to
Service Providers who matches the criteria for services sought by the user.
If you make an enquiry for or sign up to a service that enables such introductions,
we may, in order to provide you with the services you seek, collect health and
medical data about you (such as your medical history and records), in addition to
the categories of data listed above.
We do this in order to provide you with the information, products and services that
you seek, including to provide you with information about Service Providers who may
be suitable to provide the medical services you seek and to share your medical and
other data with Service Providers as necessary for them to provide the services you
We also process any data about you available on the Trustedoctor Platform as necessary
for us to comply with legal obligations placed on us from time to time, including to:
(a) prevent prohibited or illegal activities; (b) prevent breaches of Applicable Data
Protection Laws; (c) comply with our obligations relating to your personal data,
including when you exercise your rights under Applicable Data Protection Laws and make
requests; and (d) deal with disputes and legal claims.
We may also anonymise your personal data for analysis, research or statistical purposes
(which, if it includes sensitive data such as health data, we will only do with your
explicit consent) as well as collect and process aggregated data such as statistical or
demographic data. Anonymised and aggregated data is not considered personal data in law
as it will not directly or indirectly reveal your identity. However, if we combine or
connect any anonymised or aggregated data with your personal data such that it can
directly or indirectly identify you, we treat the combined data as personal data and use
We will only use your personal data for the purposes for which it was collected, unless
we reasonably consider that we need to use it for another reason and that reason is
compatible with the original purpose. If we need to use your personal data for any other
purpose then, unless you have already given your consent for us to do so, we will notify
you, explain the legal basis which allows us to do so and where necessary ask for your
The Trustedoctor Platform allows you to input, upload, store, send and receive content
such as text, messages and other communications, and audio, video, images, documents and
other files, including medical records and written and imaging reports (collectively,
“Content”) through your account.
You control your Content on the Trustedoctor Platform. We will only store your Content,
keep it safe and otherwise process it in accordance with your instructions. We do not
access or view your Content unless it’s necessary to comply with our legal obligations
or enforce our policies, or you expressly give us permission to do so. This may be, for
example, where you make an enquiry for or sign up to a service that enables you to
receive introductions from us to Service Providers and have given us your permission to
access your Content, or where you contact our support team for help with specific
Content on your account (such as if you can’t find a file you believe should be on your
account) in which case we may ask for your limited permission to look at your Content to
the extent necessary.
Where we collect information about you, we may do so through direct interactions with
you, automated means or other sources.
We collect data about you in different ways:
Directly from you or someone acting on your behalf.
You may directly give us personal information by filling in forms on the
Trustedoctor Platform or by corresponding with us by e.g. phone, e-mail or the chat
function on the Trustedoctor Platform. If someone is using the Trustedoctor Platform
on your behalf, they may also give us personal information about you. Depending on
the services available to you this may include, for instance, your identity,
contact, professional, financial and health and medical information that you provide
when you register on the Trustedoctor Platform or receive our assistance in
navigating among different Service Providers.
Collected by us through automated technologies or interactions with you.We automatically collect various usage, technical and transactional information
about you by using cookies, server logs and other similar technologies. We may also
receive technical information about you if you visit other websites employing our
From other sources. We may receive personal data
about you from other users of the Trustedoctor Platform and Trustedoctor Partners.
We are also working closely with third parties (including, for example, business
partners, charity partners, sub-contractors for technical, payment and delivery
services, analytics providers and search information providers, as well as payment
service providers (currently PayPal and Braintree)) and may receive contact,
financial, transactional or technical information about you from them.
We only collect personal data about children under the age of 18 with the consent of
their parent or legal guardian.
We do not knowingly collect personal data about children under the age of 18 without the
consent of their parent or legal guardian. If you are under 18, please make sure you
have permission from your parent or legal guardian before uploading any of your personal
data to the Trustedoctor Platform.
properly. For detailed information on the cookies we use and the purposes for which we
We only process your personal information where we have a lawful basis to do so. We may
process special category personal data about you in certain circumstances but we only do
so if, in addition to having a lawful basis, we also meet a separate condition.
In order for us to process your personal data, we need to have a lawful basis for doing
so under Applicable Data Protection Laws. Our lawful basis will generally depend on the
data in question and the specific context in which we collect it.
We process your personal data primarily on the following legal bases:
Contract - We will normally process your personal data only where we need this data
to perform the contract we have entered into with you and be able to deliver the
services you have requested from us in a secure manner (for example, to register you
as a new user on the Trustedoctor Platform, contact you about a booking or order you
have made and send you booking confirmation.
Legitimate interests – We may also process your personal data when it is necessary
for our legitimate interests (or those of a third party). We will balance our
legitimate interests against any possible impact on to you (both positive and
negative), your rights or freedom. Where our interest and needs are overridden by
your interests, rights or freedom, we will not process your personal data (unless
you provide us with your consent or required by law). Among other things, we use
your personal data to further our legitimate interests to provide you with our
services and manage our relationship with you, ascertain how our customers use our
services, carry out administrative and IT operations, help detect or prevent
security incidents, develop our business, and generally to keep the Trustedoctor
Platform safe and protect our business as well as our customers and third parties.
Legal obligation – In some cases we may also process your personal data where
necessary to comply with a legal obligation, to resolve disputes or in anticipation
of litigation, to enforce our agreements or to protect our rights or property or
those of third parties (even if your personal data is subject to a deletion request
Consent – We may also process your personal data where we have your consent to do
so. Other than in certain instances where we collect special category data about you
(as explained below), we will only occasionally rely on consent as a legal basis for
processing your personal data. For instance, we will rely on your consent if you
have agreed to us sending direct marketing communications to you. You have the right
to withdraw your consent at any time by contacting us.
Please note that if you receive care or other services from Service Providers on the
Trustedoctor Platform, such Service Provider will rely on their own lawful bases for
processing your data.
Under data protection legislation some personal information, including information about
your health, is treated as more sensitive and gets extra protection (special category
data). When you add your medical records or disclose information about your medical
history on the Trustedoctor Platform, we usually just store your data on your behalf
and/or pass that data securely to your selected Service Provider as per your
instructions. Where we send such data to your Service Provider, they will be responsible
for any medical data shared with them and we can only act in relation to such data in
accordance with their instructions. Such data is outside of the scope of this Privacy
Policy and is a matter between you and your selected Service Provider.
However, we may also at times, depending on the services you use, collect and process
special category data about you, such as health and medical information. This will
typically be if you make an inquiry for or sign up on the Trustedoctor Platform to a
service that enables you to receive introductions from us to Service Providers. We need
to do this in order for us to assist you in identifying a Service Provider who is
suitable to provide you the services you seek and to ensure they are provided with
sufficient information about your case to provide the appropriate care. To lawfully
process such special category data, we must, in addition to having a lawful basis, meet
a separate condition for the processing. We only process special category data if:
we have your explicit consent to do so; and/or
it is necessary to bring or defend legal claims.
Opting out of newsletters or marketing messages will not prevent us from contacting you
for other purposes.
If you have consented to receiving newsletters or marketing messages from us, you can
ask us to stop at any time by following the opt-out links on the relevant newsletters or
messages or by contacting us. Where you do so, this will not apply to personal data
provided to us for other purposes and we will still use your contact information to
communicate with you for other purposes (e.g. regarding an appointment you have booked).
We may share your personal information with certain third parties.
We never sell or allow your personal information to be used by third parties for their
own marketing purposes.
In certain situations, we may share your personal information for the purposes explained
Service Providers or other users of the Trustedoctor Platform. Depending on the services you use, we may, when you ask us to do so or otherwise
with your consent, share your personal information with Service Providers or other
users of the Trustedoctor Platform. All Professional Users have undertaken to us
that they will comply with all privacy and security laws applicable to your
interactions with them. However, we are not responsible for any violations of
privacy and security laws by any Service Providers or other users of the
Trustedoctor Platform. Where you choose to share or consent to us sharing your data
with any third parties that are not under our control (including other users of the
Trustedoctor Platform), they are responsible for such data. How they handle your
data is determined by their policies and local regulations and we recommend you read
Your parent or legal guardian, or other persons who use your account. If you are a minor or do not have legal capacity, we may share your personal
information with your parent or legal guardian supervising your use of the
Trustedoctor Platform. We may also share your information with other persons who use
your account unless we believe they are not authorised to do so.
Third party service providers who help us run our business and provide services
to you on our behalf. This includes IT suppliers (including suppliers of data storage and web hosting
services), maintenance and database management providers, analytics providers as
well as other service providers and select contractors where it is necessary for us
to operate or optimise the Trustedoctor Platform and for the administration of
services on it. Where we engage such third-party service providers, they will be
acting as processors on our behalf to carry out such data processing functions,
meaning they will access and use this data to provide services to us only in
accordance with our instructions and must provide reasonable assurances that they
will appropriately safeguard the data and treat it in accordance with Applicable
Data Protection Laws. We require all such service providers to respect the security
of your personal data and to treat it in accordance with the law.
Third-party payment service providers and other suppliers who act independently
of us. For payments on the Trustedoctor Platform, we use third-party payment service
providers who operate independently of us (currently PayPal and Braintree - a
division of PayPal) and may share certain data with them. We may also use other
suppliers to help us provide or administer certain services to you who work
independently. We may share your information with such suppliers who may then also
be controllers of your data. In such cases, you may be prompted to agree to a
separate agreement with such supplier. Any processing by such suppliers is not
data we recommend that you take a look at their privacy policies.
Professional advisers. This can include lawyers,
bankers, auditors and insurers who provide consultancy, banking, legal, insurance
and accounting services, acting as processors or controllers of your information.
Regulators, governmental bodies and any other person where we are required to for
legal reasons. We may disclose or share your personal data with, for example, regulators, law
enforcement and other authorities who require reporting of processing activities in
certain circumstances, courts or other relevant persons (acting either as processors
or controllers) (i) if we reasonably believe that disclosure is compelled/required
by applicable law, regulation, legal process or a government request, (ii) to
establish, exercise or defend our legal rights, (iii) to enforce our agreements and
policies, (iv) to protect the security or integrity of our business and services, or
(v) to protect our rights, property, or safety or those of our customers or others.
This includes exchanging information with other companies and organisations for the
purposes of preventing fraud and reducing credit risk.
Acquirors or successors. If Trustedoctor Ltd. merges
with a third party or its shares or substantially all of its assets are acquired by
a third party (through e.g. a sale, merger, reorganisation or similar event),
personal data held by us about our customers will likely be one of the assets
transferred to the buyer or successor entity in order to maintain service continuity
under our contracts with such customers. In such an event, we will take steps with
the aim of ensuring that your privacy rights continue to be protected.
Our business or charity partners where the data has been aggregated or anonymised
and can no longer be linked to you as an individual. Occasionally we may anonymise your personal data or aggregate it with other data
(such as in charts or tables) so that it can no longer be associated with you (if
such data includes sensitive data about you such as health data, we will only do so
with your explicit consent). We may do this for analysis, research or statistical
purposes, to improve our services or for systems administration purposes. In
accordance with Applicable Data Protection Laws, we may share such anonymous or
aggregated information with third parties indefinitely without your consent or
further notice to you.
We may also share your personal data with any other person where we have obtained your
explicit consent to do so.
Your personal data is stored using secure cloud-based storage on servers in the EEA and
the United Kingdom. We do not transfer your data outside this area except in certain
specific situations, and then only if sufficient safeguards are in place.
We do not store your personal data on your computer or mobile device. All your personal
data is securely stored in the cloud.
The cloud storage servers we use to store your data are based in the European Economic
Area ("EEA") and the United Kingdom. We do not transfer or store your personal data
outside this area except in certain specific cases. This will typically be where you
interact or communicate with a Service Provider or a user of the Trustedoctor Platform
who is located outside the EEA or the United Kingdom in connection with the provision or
receipt of services, in which case we may transfer your personal data to them as
required in connection with those services.
In addition, your data may be transferred outside this area in connection with the
provision of services by third-party service providers who act as processors on our
behalf and help us enable some of the functions of the Trustedoctor Platform. For
example, we use a chatbot business-messenger service to enable live chat and messaging
functionality on the Trustedoctor Platform to provide tech support to users. This
service is provided by a third-party provider whose servers are based in the United
States. The video provider we use to enable video consultations on the Trustedoctor
Platform is also based in the United States. While no video or audio media is
permanently stored on any of the video provider’s servers, such media may in certain
circumstances be temporarily stored in flash memory in the United States for the
duration of the video/audio session. We may also use certain other third-party service
providers from time to time. We have safeguards in place with all these providers to
ensure your data is adequately protected.
In the limited circumstances where we transfer your personal information outside the EEA
and the United Kingdom, we will only do so in accordance with Applicable Data Protection
Laws, that is, if we can ensure a similar degree of protection is afforded to it by
ensuring at least one of the following safeguards is in place:
the country to which your personal data is being transferred has been deemed to
provide an adequate level of protection for personal data by the European Commission
(or, in the case of transfers from the United Kingdom, the competent authority for
the United Kingdom);
our contracts with the recipient include standard contractual clauses approved by
the European Commission (or, in the case of transfers from the United Kingdom, by
the competent authority for the United Kingdom) which give personal data the same
protection it has in Europe; or
an alternative data transfer mechanism that ensures sufficient safeguards for such
transfer in compliance with Applicable Data Protection Laws (including any new
version of the EU-US Privacy Shield adopted pursuant to Applicable Data Protection
Laws) is in place.
Please contact us if you want more information about partners we may use who store data
outside of the EEA and the United Kingdom or further information on the specific
mechanism used by us when transferring your personal data out of this area.
If none of these safeguards are available in respect of a proposed transfer of your
personal data outside the EEA and the United Kingdom, we will explain the possible risks
to you of the proposed transfer, following which, if you provide your explicit consent,
we may proceed with the transfer.
Your personal data may also be transferred and stored outside the EEA and the United
Kingdom by Service Providers (or their processors) or by independent third-party
suppliers (such as payment service providers). Such transfers are outside our control
and you should refer to their privacy notices for more details.
We do not take solely automated decisions about you using your personal data.
We do not make any kinds of solely automated decisions about you (meaning decisions made
without any human involvement) which could affect you in legal or similarly significant
We have implemented security measures to safeguard your personal information.
Our staff only have access to your personal information to the extent they need it in
order to provide you with access to the Trustedoctor Platform and the services available
on or through it.
Communications (including those containing sensitive medical records like operations,
habits, permanent medication, drug allergies and permanent diagnoses) internally between
our servers (e.g. between application server and databases) are handled via secure
socket layer (“SSL”) encryption, providing an industry-standard level of protection for
data in-transit. You should always make sure that your browser can validate the
Website’s certificate. All uploaded data is stored in encrypted form and the encrypted
values generated are signed using a message authentication code (MAC) so that the
underlying value cannot be modified once encrypted.
The cloud storage provider that we use has certifications for compliance with the
leading security frameworks/standards and holds an array of security compliance
certifications, including ISO 27001 (one of the most widely recognised, internationally
accepted independent security standards), SOC 1, FISMA, FedRAMP, PCI DSS Level 1, ISO
9001 and ISO 27018. In addition, the provider aligns its HIPAA risk management program
with FedRAMP and NIST 800-53, which are higher security standards that map to the HIPAA
All data travelling between your device and our cloud servers is also encrypted using
industry standard methods.
Any payment transactions will be processed securely by Paypal or, if you opt for payment
via credit card, Braintree (a division of Paypal).
Where we have given you (or where you have chosen) a password to access the Trustedoctor
Platform, you are responsible for keeping this password confidential. Your passwords are
stored on our servers in encrypted form using a one-way hashing algorithm and you can
opt to use two-factor authentication (2FA) to login and access your account. Please be
reminded that you must protect any passwords or other credentials associated with your
You should be aware that the transmission of information via the internet is never
completely secure and we cannot guarantee the security of your data transmitted to the
Trustedoctor Platform, although we will do our best to protect your personal data. Once
we have received your information, we will use strict procedures and security features
to try to prevent unauthorised access.
Your payments are handled by third-party payment service providers who operate
independently of us and we are not responsible for their handling of your data.
Any payments made on the Trustedoctor Platform are handled by third-party payment
service providers who operate independently of us. We currently use PayPal and Braintree
(a division of PayPal (Europe) S.a.r.l. et Cie, S.C.A.) to handle such payments. PayPal
offers mobile and web payment systems for online vendors and Braintree is a PayPal
service that handles credit card payments. If you choose to make a payment for a product
or service on the Trustedoctor Platform, you will be re-directed to the relevant service
provider and will provide your information directly to them. We will also transmit
certain data (such as price, currency and unique user ID (client token)) to them. They
will process all such data for the purpose of payment processing as an independent
controller. We may also receive some limited information from them about you such as
transaction ID, credit card number (only the last four digits), total order amount, date
and time of transaction and status confirmation (transaction successful or failed)). All
processing by PayPal / Braintree (or any other third-party service provider as
designated by us from time to time) is governed by their own privacy policies for which
we are not responsible. You can access the Privacy Statements of PayPal and Braintree
via the following links:
We will not retain your data for longer than is necessary to fulfil the purposes for
which it was collected or is processed, or in line with any legal requirements.
You are in control of and can delete the Content on your account at any time. If you do
so, it will no longer be accessible to you or others who may access your account. You
should be aware that if you share any Content with another user of the Trustedoctor
Platform, copies of such Content may be accessible to them through their accounts even
after you delete it from your account.
We will generally only hold your personal data for as long as necessary to fulfil the
specific purposes for which we collected or process it as set out in this Privacy
Policy, or in line with any legal and regulatory requirements or guidance in respect of
retention periods. In most cases, this will be until you cancel your account or delete
the information from your account. In some circumstances you can also ask us to delete
some or all of the personal data that we hold about you – see the section below for more
information. Where you contact us and we keep a record of that correspondence, we will
keep that for as long as is reasonably required unless you ask us to delete it.
However, even after you or we delete any of your information, we may retain minimised
logs of your account activity for longer periods for legal reasons.
We may occasionally anonymise your information so that it can no longer be associated
with you (which, if it includes sensitive data such as health data, we will only do with
your explicit consent), for research or statistical purposes, in which case we may use
this information indefinitely without further notice to you. For more details about our
retention policies, please contact us.
You have certain rights regarding your personal information.
You have certain rights in relation to your personal information, including the
The right to object to processing
You have the right to object to the processing of your personal data in certain
situations. You have an absolute right to stop your personal data being used for
The right to information
You have the right to be informed whether and to what extent we process your data (for
The right of access
You have the right to request access to your personal data held by us. You also have
the right to request a copy, and we will provide you with this unless legal exceptions
apply. Certain other people also have a statutory right to apply for access to your
health records in case of your death under the Access to Health Records Act 1990.
The right to rectification
If the personal data that we process is incomplete or incorrect, you have the right to
request their completion or correction at any time, though we may need to verify the
accuracy of the new data you provide to us.
The right to erasure (also known as the "right to be forgotten")
You have the right to request that we delete your personal data. This is not an
absolute right and only applies in certain circumstances, for example, we cannot
delete information if there is a legal or regulatory obligation on us to keep it.
The right to restrict the processing
You have the right to request that we restrict the processing of your personal data in
certain situations: a) if you contest the accuracy of your Personal Data, you may
request that its processing is restricted while we verify its accuracy; b) If the
processing of your Personal Data is considered unlawful, but you do not require the
deletion of your Personal Data; c) If we no longer need the data for the purposes of
its processing, but you need it for the establishment, exercise or defence of legal
claims; d) If you object to our processing of your data based on our legitimate
The right to data portability
You have the right to request that we provide your personal data to you in a
machine-readable format. This right can only be used where the data is held
electronically and the processing relies on consent or contract and is carried out by
Your rights in relation to automated decisions making and profiling
You have the right to object to decisions based exclusively on the automated
processing of your personal data. We do not engage in profiling or any processing
related to automated decision-making activity.
The right to withdraw your consent
If your personal data is processed based on your consent, you have the right to
withdraw your consent at any time. If you withdraw your consent, this will not affect
the lawfulness of how we used your personal data before you withdrew consent, and we
will let you know if we can no longer provide you with your chosen service.
You will generally not have to pay a fee to exercise any of your rights as a user,
although we may charge a reasonable fee if your request is clearly unfounded, repetitive
or excessive. We could also refuse to comply with your request in these circumstances.
When you make a request to exercise your rights, we may need to ask for proof of your
identity and/or ownership of your account before fulfilling your request. We may also
contact you to ask for further information in relation to your request.
Please note that if your request pertains to data that you have shared with a Service
Provider, such Service Provider will be responsible for granting your request.
We are not responsible for data collected by third party websites that link from the
The Trustedoctor Platform may, from time to time, contain links to third party websites
a link to any of these websites it may allow third parties to collect or share data
about you. Please note that these websites have their own privacy policies and that we
do not accept any responsibility or liability in respect of these policies. Please check
these policies before you submit any personal data to these websites.
to our services or to reflect changes in the law or best practice). The most current
periodically to see any updates or changes to this policy.
privacy practices, or any issues, concerns or problems in relation to your personal
data, or wish to notify us of data which is inaccurate, please contact us at
If you are not satisfied with our response you can contact the UK's Supervisory
Authority, the Information Commissioner's Office (ICO) in the UK: Information
Commissioner's Office, Wycliffe House, Water Lane, SK9 5AF, Cheshire, United Kingdom Phone:
03031231113 (local rate) or 01625545745 (national rate), www.ico.org.uk Trustedoctor
Ltd. is registered with the Information Commissioners Office, registration number
the Trustedoctor mobile application software
Applicable Data Protection Law
all data protection laws, regulations and orders relating to the privacy, security,
confidentiality and integrity of personal data and the privacy of electronic
communications that is applicable to our processing of your personal data, including
the EU General Data Protection Regulation 2016/679 (GDPR) and any corresponding
national laws and regulations
any content, such as text, messages and other communications, and audio, video,
images, documents and other files, including medical records such as X-ray and imaging
reports, that a user inputs, uploads, stores, sends or receives through their account
on the Trustedoctor Platform
as defined in Applicable Data Protection Laws (this typically means a person or entity
who, alone or jointly with others, determines the purposes and means of the processing
of personal data)
Personal data (or personal information)
as defined in Applicable Data Protection Laws (this typically means any information
about a person who is or can be identified from that information, directly or
indirectly (e.g. by reference to an identifier such as a name or location data))
as defined in Applicable Data Protection Laws (this typically means any operation
performed on personal data such as collection, organisation, storage, transfer,
alteration, retrieval, use, disclosure or erasure)
as defined in Applicable Data Protection Laws (this typically means a person or entity
who processes personal data on behalf of the controller)
a patient, policyholder, customer or other service recipient registered on the
Trustedoctor Platform for the purpose of receiving services from Service Providers
a health specialist, expert, doctor, dietitian, insurance provider, administrator,
other healthcare professional or individual such as an adviser or coach registered on
the Trustedoctor Platform for the purpose of providing medical or health-related
services or assistance
collectively, Professional Users and Trustedoctor Partners
Special category data (also referred to as sensitive data)
as defined in Applicable Data Protection Laws (this typically means personal data
relating to race, ethnic origin, politics, religious or philosophical beliefs, trade
union membership, genetics, biometrics (where used for ID purposes), health, sex life
or sexual orientation)
Trustedoctor (or TD)
Trustedoctor Limited, a company incorporated in England and Wales with registered
number 10228675 and whose registered office is at Franklin Building, 124 Goswell Road,
London, Greater London, United Kingdom, EC1V 7DP
an individual or entity who has entered into a contract with TD to provide or offer
various healthcare and/or related services who employ or are otherwise affiliated with
certain Professional Users (and on whose behalf such Professional Users provide their
services to Private Users)
Trustedoctor Platform (or Platform)
the Website, the App, any other Trustedoctor product and the services that
Trustedoctor provides on, through or in relation to them
the website Trustedoctor.com or other Trustedoctor owned, operated, licensed or
controlled websites and their respective sub-domains
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