Information about our use of cookies

Our website www.trustedoctor.com and any other Trustedoctor owned or controlled websites and their respective sub-domains (the “Website”) and the Trustedoctor mobile application software (the “App”) use cookies to distinguish you from other users. This helps us to provide you with a good experience when you visit the Website/App and also allows us to improve them. By continuing to use or browse the Website/App, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or elsewhere on your device (computer, mobile phone, tablet or other electronic device) if you agree. Cookies contain information about your device or surfing behaviour that allows us to identify your device helps make navigating and interacting with the Website/App more efficient and meaningful to you.

All cookies have expiry dates that determine how long they stay on your browser or device. We use both session cookies (temporary cookies that expire after a particular session) and persistent cookies (that stay on your device for a set period of time or until you manually delete them).

We use only essential cookies either by trustedoctor.com or by google.com or intercom.com that are our only two third-party providers. Each cookie mentioned below in the table is required for the system to function properly. Users are not able to opt out from essential cookies. The social media buttons and/or plugins that you see on the Website can redirect you to other sites but these buttons do not set cookies.

We use the following essential categories of cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of the Website/App. They include, for example, cookies that enable you to log into your account, use a shopping cart or make use of e-billing services. Accepting these cookies is a condition of using the Website/App as they are required for its proper operation. If you prevent them, we cannot guarantee how the Website/App will perform.
  • Necessary functionality cookies. These are used to recognise you when you return to the Website/App. This enables us to remember your preferences (for example, your choice of language or region).
  • Necessary statistical anonymous cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Website/App when they are using it, including by collecting information about where the visitor has come from, which content visitors are clicking on and the total number of times a visitor has been to the Website/App. This helps us to improve the way the Website/App works, for example, by ensuring that users are finding what they are looking for easily. All information these cookies collect is aggregated and therefore anonymous. On occasion we may share this information with analytics and search engine providers that assist us in the improvement and optimisation of our site.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below. As the Website/App develops, cookie usage may change and this list will change - we will update this page to include any changes regularly but cannot guarantee that the list will be complete at any given time.



List of all cookies


Cookie Name Cookie category Expiration time Provider Purpose
td_session Strictly necessary 2 hours trustedoctor.com This cookie is essential for our site to store user session to estimate our audience size and usage pattern.
XSRF-TOKEN Strictly necessary 2 hours trustedoctor.com This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks
cfduid Strictly necessary 4 weeks 2 days trustedoctor.com Cookie is set on websites using Cloudflare to speed up their load times and for threat defense services. It does not collect or share user identification information.
SIDCC Strictly necessary 2 years google.com It is a security cookie to protect a user's data from unauthorized access.
APISID Functional & Statistical cookies 2 years google.com Google Analytics Cookies
HSID Functional & Statistical cookies session cookies google.com Google Analytics Cookies
SID Functional & Statistical cookies session cookies google.com Google Analytics Cookies
_Secure-3PSIDCC Functional & Statistical cookies session cookies google.com Google Analytics Cookies
_Secure-3PSID Functional & Statistical cookies session cookies google.com Google Analytics Cookies
SSID Functional & Statistical cookies session cookies google.com Google Analytics Cookies
SAPISID Functional & Statistical cookies session cookies google.com Google Analytics Cookies
1P_JAR Functional & Statistical cookies session cookies google.com Google Analytics Cookies
CONSENT Functional & Statistical cookies session cookies google.com Google Analytics Cookies
_gat_UA Functional & Statistical cookies session cookies trustedoctor.com Google Analytics Cookies
ANID Functional & Statistical cookies session cookies google.com Google Analytics Cookies
_ga Functional & Statistical cookies session cookies play.google.com Google Play Cookie from Google Play that allows users to distinguish
session cookies Functional cookie session cookies trustedoctor.com INTERCOM Allows users to access their conversations and have data communicated on logged out pages for 1 week.


Except for essential cookies, all cookies on our Website/ App will expire after 2 hours.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.


How can you control cookies?

Cookies can be controlled by your web browser settings. Whether our cookies are used will depend on your browser settings, so you are in control. To find out how to see what cookies have been set and how to manage and delete them, please use the following links:


Please be aware that by blocking all cookies you may not be able to access or use all the features of our website and you will not receive a personalised service.
For more information about cookies and deleting or blocking them, please visit: www.aboutcookies.org.uk


Need more information?

If you have any questions about the way we use cookies, you can contact our general customer services team at: [email protected] or our Data Protection Officer at: [email protected]

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