Trustedoctor Limited ("we", “us” or “our”) is committed to protecting and respecting your privacy.
This policy (together with our Terms of Website Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.trustedoctor.com (the “Website”) you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Trustedoctor Limited of 20-22 Wenlock Road, London, N1 7GU. Our data controller registration number is 00043730725.
Information we may collect from you
We may collect and process the following data about you as a User as defined in the Terms of Website Use:
Information you give us.
You may give us personal information by filling in forms on the Website or by corresponding with us by phone, e-mail or otherwise. This includes in the following instances: when you register to use the Website as a Patient or Health Specialist (each defined in the Terms of Website Use);.
uploading medical records to the Website.
searching for a Health Specialist.
placing an order on the Website.
participating in a telephone conversation via the Website.
participating in a video-consultation via the Website.
participating in discussion boards and other social media functions on the Website.
taking part in any clinical trial affiliated with the Website.
when you report a problem with the Website or contact us directly on another matter.
The information that you provide to us may include your name, address, date of birth, e-mail address and phone number, financial and credit card information, personal description, photographs and medical history and records.
We will hold the above information for as long as is necessary in order to provide you with the service on the Website, deal with any specific issues that you may raise or otherwise as is required by the law of England and Wales.
Information we collect about you.
With regard to each of your visits to the Website we may automatically collect the following information:
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time). products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number; and
technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Information we receive from other sources.
We may receive information about you from publicly available sources. We are also working closely with third parties (including, for example, business partners, charity partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them.
Uses made of the information
We use information held about you in the following ways:
to schedule appointments between Health Specialists and Patients, as applicable to you;
to process appointments, orders, registrations and enquiries;
to send appointment confirmation and reminders;
to highlight Health Specialist services on the Website;
to enable Health Specialists to perform analyses on potential health issues or treatments, provided that Patients choose to use the applicable services;
to enable Health Specialists to refer Patients to, and make appointments with, other Health Specialists on the Patients’ behalf;
to generally carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
to provide you with information about other services that you request or that we offer which are similar to those that you have already purchased/provided or enquired about;
to provide you with information about our services we feel may interest you. We will contact you only if you have consented to this. If you consent to us using your data in this way and/or passing your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form);
to notify you about changes to our service;
to ensure that content from the Website is presented in the most effective manner for you and for your computer;
to prevent fraud and other prohibited or illegal activities;
to protect the rights and safety of our affiliated entities and third parties, as well as our own;
to monitor compliance with our Terms of Website Use, the Introduction Contract and the Health Specialist Services Agreement;
to ensure you receive information relevant to you;
to administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to allow you to participate in interactive features of our service, when you choose to do so;
to support medical research and trials carried out by our business and charity partners where you have expressly provided consent for us to use your data in this way. If you consent to us using your data in this way, please tick the relevant box situated on the form on which we collect your data (the registration form). and
as part of our efforts to keep the Website safe and secure.
Disclosure of your information
We may share your information with selected third parties where you have expressly provided consent for us to use your data in this way, including:
to our business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.
to our business and charity partners for the performance of medical research. and
analytics and search engine providers that assist us in the improvement and optimisation of the Website.
If you consent to us disclosing your data in this way, please tick the relevant box situated on the form on which we collect your data (the registration form).
We may disclose your personal information to third parties in any event:
if Trustedoctor Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation.
in order to enforce or apply our Terms of Website Use, the Introduction Contract, Health Specialists Services Agreement and any other relevant agreements.
or to protect the rights, property, or safety of Trustedoctor Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. or
We will not otherwise provide your personal data to a third party without obtaining your prior consent.
Where we store your personal data
The data that we collect will be stored on the cloud based in the European Economic Area ("EEA"). From there the data may be transferred to, and stored by, Health Specialists operating outside the EEA and processed by their employees or subcontractors to fulfill the services that you have requested.
Safeguarding personal data
The communication (including sensitive text data like medical records, including operations, habits, permanent medication, drug allergies and permanent diagnoses) internally between our servers (e.g. between application server and database) is handled via secure socket layer (“SSL”) to provide AE-256 encryption) and all information between our servers and your browser is handled via SSL (up to 256-bit encryption, depending upon your browser), providing an industry-standard level of protection for data in-transit. You should always make sure that your browser can validate the Website’s certificate. All encrypted data is signed using a message authentication code (MAC) so that the underlying value cannot be modified once encrypted.The cloud platforms that we use for maintain certification with robust security standards, including:
SSAE16 / ISAE 3402 Type II: SOC 2 and SOC 3 public audit report
ISO 27001, one of the most widely recognized, internationally accepted independent security standards.
PCI DSS v3.0
Data travelling between a customer’s device and our cloud platform is encrypted by default using HTTPS/TLS (Transport Layer Security).
Any payment transactions will be processed securely by Paypal.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. Your passwords are stored on our servers in encrypted form using a one-way hashing algorithm. Please be reminded that you must protect any passwords or other credentials associated with your account for the Service, and take full responsibility for any use of the account under your password. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your data transmitted to the Website, although we will do our best to protect your personal data. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You may ask us not to process your personal data for a particular purpose by contacting us at [email protected] Please note, however, that you shall remain liable for any fees or costs incurred at the time of the withdrawal of your consent to process your personal data, even where your withdrawal prevents the Health Specialist from providing the services ordered per the Terms of Website Use.
The Website may, from time to time, contain links to other third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability in respect of these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a statutory fee to meet our costs in providing you with details of the information we hold about you.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of the Website. They include, for example, cookies that enable you to log into secure areas of the Website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the Website when they are using it. This helps us to improve the way the Website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to the Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
This cookie is essential for our site to store user session to estimayte our audience size and usage pattern.
This cookie is essential to allow us to verify the user and to optimize the service performance. We store information about your preferences, and so allow us to customize our site and to provide you with service that is targeted at your individual interests.
This cookie is essential for our site to store user session to estimayte our audience size and usage pattern.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Except for essential cookies, all cookies will expire after 2 hours.