Virtual Consultation and Diagnostic cover allows you and/or your child access to UK
specialists in order to speed up specialist consultations and diagnostic testing for
cancer, cardiology, neurosurgery.
Primary virtual consultation with a specialist This benefit covers the cost of an online consultation with a UK specialist of your
choice if you or your child is referred by a General Practitioner (GP) or a Physician to
one of the following specialties:
Following the completion of you or your child’s primary virtual consultation
the specialist consultant may recommend that further diagnostic tests will be
These tests will be carried out in a UK private hospital or facility and will be
sourced and arranged through the Trustedoctor customer portal.
Follow up virtual consultation
This benefit also covers the cost of a follow up virtual consultation with a UK
specialist if you or your child have received an initial virtual consultation with a
specialist and diagnostic test. The support service will assist you in choosing and
arranging a virtual follow up consultation.
Trustedoctor product dashboard
You will be given access to your own customer product dashboard following your
initial registration. Within this product dashboard you will have access to a range
of services including details of the benefits available and how to access them and
additional support tools. You can access the customer portal via www.
Making an enquiry and a claim for services
To make an enquiry and a claim for services you will need to register for the
Trustedoctor portal. You can claim at any time within the policy term. All claims
are managed by Trustedoctor.
Trustedoctor will help you to navigate your customer portal and assist you
throughout the process.
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